FQA

What's the way you package the backdrops?

We will send them by folded, there will be wrinkles easy to carry.

How do I get the wrinkles out of the backdrops?

Here are two ways:
1) Roll it up tightly with a cylinder for 3-4 days, it will be ok.
2) Heat it with a  iron on the back of item, then it will be smooth again.

How do I hang up the backdrop?

Typically Photographers(including myself) use photography backdrop clamps to hang these on a stand.

Will my backdrops be the exact size I ordered?

We also do custom order in these materials without any extra-fee, Please message us if you need a different size or design, we love talking with you.

How to do customized background?

You can send your request to our customer service or leave a message under the order,our designer will project it for you,then send a sample to help you confirm it.
    If you want printed your own image, please contact our customer service, or send to our mail: yamefoto@gmail.com.

How long will it cost that I can receive the goods?

We need 2-5 business days to produce the goods.
    If you have a specific date you need, you can contact us, we can offer the faster shipping.
   Please note that you should pay extra cost for business express.

I still didn't received the package for long time,What happened to my order?

In this situation,please don't hesitate to contact us. Sorry that did not give you a satisfying shopping experience.we will try our best to help you.

I want my order shipping rolled, is it possible?

Sure,we can shipping rolled, please tell us how many and size about backdrops,And please note, in this way, you should pay extra cost for shipping fee.